Use of Information, Data Protection and Internet Privacy
The Fuller CV Ltd is concerned for the privacy of visitors to its web sites, protection privacy is extremely important to us. However, please remember that the security of information transmitted over the Internet cannot be assured.
The following sections generally describe the types of information collected at The Fuller CV Ltd site and the uses made of it.

Electronic Marketing on Registration with The Fuller CV
Electronic Marketing Classification: Electronic Mail 22(2) soft opt-in for negotiation of services. During registration, you will also be offered permission options regarding electronic marketing from The Fuller CV and other selected third parties at this time.   

Personally Identifiable Information
Relevant only if you use either of the following services:

How we share your information:

With your consent we may use your information to contact you about products or services available from our affiliates.

With your consent we may disclose your information to third parties who may contact you about their products or services

We also share information between companies in our group of ownership.

Links to other Web Sites
The Fuller CV web site provide links to other third party web sites as a service to our users. The privacy policy described here does not apply to those sites.

Security
The Fuller CV Ltd operates data networks protected by the industry standard firewall and password protection. The Fuller CV has security measures in place to attempt to protect against loss, misuse and alteration of your user data under our control.
Except as outlined below, only authorised employees have access to the information you provide us. Furthermore we impose strict rules on The Fuller CV employees who have access either to databases that store user information or to the servers that host our services. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.

Binding Nature
By submitting personal related data you agree to be bound by our privacy policy and agree that The Fuller CV Ltd may, in its sole discretion, disclose information about you in the circumstances and to the extent set out in our policy.

Contact Us
You can request a copy of the information we hold concerning your details and revoke your consent to our using your information for the above listed purposes at any time by contacting us at info@thefullercv.co.uk.

Changes
Any changes to this privacy policy will be communicated promptly on this page.

Terms and Conditions
This is thefullercv.com and thefullercv.co.uk web site. Your use of this web site is subject to the following terms and conditions, which you are deemed to accept each time you use the web site;

Interruption and omissions in service
Whilst we try to ensure that the standard of this web site remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of services and delays may occur at any time. We do not accept any liability arising from such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this web site (or any particular part of it) or to provide the service offered on the web site. We may vary the specification of this site from time to time without notice.

1) Links to other sites
On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

2) Information on this site
Whilst we make every effort to ensure that the information on this site is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liabilities arising from any inaccuracy or omission in any of the information on this site supplied by you, any other site user or any other person. 

3) Your use of this site
You may only use this site for lawful purposes when seeking CV advice and CV related products or help with your career. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.

You are solely responsible for any information submitted by you to this site. You are responsible for ensuring that all information supplied by you is true, accurate, up to date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free if viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the web site at our sole discretion, at any time and for any reason without being required to give any explanation.

4) Information Submitted by you
We may use information supplied by you to provide your CV and career advice. We use third party HR consultants to help us provide our bespoke CV writing service, this involves us, amongst other things, processing and storing information (including, without limitation, sensitive personal data) and passing or making available such information to the HR Consultants in order to provide a quality service.

Please note that all third party HR consultants have agreed to our terms and conditions and have secure password protected access to our database.  Should any individual be found to be in breach of these terms and conditions, they will have their contract terminated with immediate effect.

We will process any data which you provide in completing the online registration and any further forms, assessments or personal details which you complete or provide us when using this site in accordance with UK data protection legislation. 
 
5) Content Rights
The rights in material on this site are protected by international copyright, software and trademark laws and you agree to use this site in a way which does not infringe these rights. You may copy material on this site for your own private or domestic purposes, but no copying for any commercial or business use is permitted.

6) Liability
We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the site and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this web site and your use of it to the maximum extent permitted by law.

You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this site.
You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this site.

This does not affect your statutory rights as a consumer

7) Choice of Law and Jurisdiction
The use of this web site and any agreements entered into through this web site are to be governed by and construed in accordance with English Law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in conjunction with the use of this web site or any agreement made through this web site.

8) Changes to Terms and Conditions and Invalidity.
These web site terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions (as amended) when you next use this site following any amendment.

If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

9) Payment for Professional Services
 
Full Payment
Payment for purchased Services are payable in advance by Credit or Debit card and accepted Cards include Visa, Mastercard and American Express.  Payments may be taken online or by telephone to an advisor. Additionally Paypal, Western Union and MoneyGram can be used or International Bank details given.

10) Professional Services:
Telephone Consultation and CV composed in accordance with the website prices at the time of purchase.

Completion of Professional Services:
You will be sent an email to collect and review any documents from our secure website, five working days following consultation. If your telephone consultation is conducted outside of business hours, then the 5 working days will be calculated from the next business day, following your consultation.   All CVs will be formatted in Microsoft Word unless otherwise agreed at the time of consultation. If you want to convert your CV into another format then please contact operations.team@thefullercv.com  

Any amendments made by you, following the receipt of your new CV that have been made without prior agreement, will result in no further work being undertaken or guarantees being upheld.

11) Aftercare Terms and Conditions for Professional Services:
Within one to five days:
We offer one request for alterations, free of charge, which expires either three, five or seven working days from sending downloading your document, dependant on the service purchased.  Email the document, highlighting the required alterations to us Alterations will be made within 7 working days of your email being received.
Contact operations.team@thefullercv.com, highlight and alterations you would like made to conclude your service.
*Note we reserve the right to reassign you back to your existing or an alternative Consultant, to conclude the service purchased. 

12) Our Complaints Procedure:
Please direct any complaint to the Operations Team, by telephoning +44 20 7998 4112, during normal business hours. When a complaint is received, the full details will be recorded in the Complaint Log.  A response will be made to the customer within 5 working days.

Where the complaint is of a more complex nature and requires further investigation, the customer will be contacted within 5 working days and advised of this. The customer will be given an indication of how soon a full response will be made.    Where it is not possible for a complaint to be resolved, the customer will be given a clear explanation in writing.

A Manager will review the Complaint Log on a quarterly basis.  Where this highlights a particular problem or pattern, this will be investigated and remedial action taken. 

13) Resolving Complaints

Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we,, The Fuller C.V, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Website: www.theretailombudsman.org.uk
Email: enquiries@theretailombudsman.org.uk
Tel: 02031 3782 68

14) Cancellation Policy

As outlined in Consumer Contract Regulations 2014, in respect of contracts for the supply of services, we below detail our Cancellation Policy. 

Cancellation Rights A: 
Where the performance of the contract has begun with the consumer's agreement; before the end of the cancellation period
You paid by phone/online, opted to start the service early and your appointment booking/digital download made with a priority Consultation.  You are entitled to *cancel based on the following sliding scale, by telephone to 01932 266170.

Digital Downloads: transferred electronically attract 100% retention
Skill Probe Service: Where the service element has not started: 50% retained.  After service starting: 100% retained.    
Up to 7 working days prior to your Appointed Consultation: 10% retained
Up to 4 working days prior to your Appointed Consultation: 25% retained
Up to 2 working days prior to your Appointed Consultation: 50% retained
Day of Appointed Consultation: 100% retained
Cancellation Rights B: Where the client did not consent to start the contract before the end of the cancellation period. 
You paid by phone/online and opted not to start the service/digital download for a period of 14 days, following purchase.  Your appointment is made for 14 days after purchase and you cancel before the appointment date. You are entitled to 100% refund, to be returned within 14 days.  You are entitled to cancel by telephone to 01932 266170.

15) Disclaimer 
All advice offered on this site and by The Fuller CV Ltd is given in good faith and is provided ‘as is’. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.

Cookie Policy

What are cookies?

Cookies are tiny text files recorded by your browser onto your computer for the websites you are visiting. They act as a memory, where sites can store information about your visit in order to use it when you open the next page. Every site can only set or read their own cookies, and only when your browser allows it. Usually, browsers are set by default to allow cookies.

Cookies set by this site

When your browser requests a page from this site, our web server generates a cookie automatically so that we don’t display the cookie message to you every time you visit. 

When you register with us we add your ClientID to the cookie stored on your computer, we can then use this to personalise your visit to The Fuller CV. 

3rd party cookies

When you open pages on this site, your browser may also record some cookies by other services:

1. Google Ads may set a cookie to record your ad preferences so they could serve more relevant ads and provide a better user experience.  To receive more information or to opt out of Google Ads cookies please visit Google Ads settings page .
2. Google Analytics is a tool that helps us understand how our visitors engage with our website. It may store into cookies information such as time of your visit, whether you have been to this site before and what site referred you to the current web page. For more information on their privacy policy or to opt out from their cookies please visit Google Analytics privacy page .
3. YouTube videos used on this site may set cookies to improve your experience as well as for statistical purposes. All YouTube videos on this site are operating in privacy-enhanced mode, which allows YouTube set cookies only after you have clicked on the video to play it.  To find more about Google (and YouTube) privacy policy please click here .
4. Social networks Facebook , Linkedin , Twitter and Google+  may set cookies to enable some of their functions for you on this site, such as page content sharing or site recommendation to other network users. To check privacy policies of the social networks please follow links above.

Your consent for us to use cookies

As cookies are essential for provision of high quality service by this site, we are asking users to enable cookies and to provide their consent for us to use them before they register or log in, or start using any service provided. You can block or delete existing cookies through your web browser settings, but this may restrict the functions that you are able to carry out on this site.