From SMEs to multi-nationals, boutiques to ‘big pharma’, business must remain responsive and en pointe if client satisfaction is to be harnessed as good PR, and reputational risk reduced.   

To meet contractual obligations and sales targets, Customer Service Teams need informed, supportive leadership and consistency of direction. Regular ‘side-by-sides’ and KPIs allow the Customer Services Manager to identify training and motivational needs, ensure succession planning for the business and get the best from every member of their team.

The Fuller CV asked a Senior Customer Services Manager about what candidates should expect at interview.  This is what they told us:

• be ready to provide examples of how you have resolved difficult situations
• grasp the impact of training, motivation and morale on best practice and meeting SLA and new business targets
• understand the role of management information
• describe how you have identified and implemented ‘key learnings’
• talk about delegation as a productivity, and personal development tool – what, when and to whom?

A potential employer will want to discuss all these things with you face-to-face but that can only happen if what you say in your CV, grabs and holds their attention.  That’s where The Fuller CV can help.   

Our professional CV writing service  will highlight ‘must have’ skills and experience, and because we know that ease of access influences recruiters, the bespoke CV we build for you will present the key facts in a clear, rapid-access format.  It’s a tried and tested formula – our professionally written CVs have seen more than 90% of clients achieve a relevant interview within four weeks.          

At The Fuller CV, we don’t just work for our clients, we partner them and our success rate speaks for itself.